Software Support Specialist

Software Support Specialist | Gloucester | Up to £27,000

Are you looking for an opportunity to join an exciting, dynamic, and growing software company?


You will act as the first point of contact for the Support Team to troubleshoot technical issues with a SaaS solution.

You will identity and remedy technical queries quickly whilst working with the agile development teams to assist in the investigation and resolution of reported system defects.

Work with the analyst team to classify reported defects and update requests in order to identify patterns and trends.

This is not just a Support role as you will work closely with Technical Analysts to review complex requests and escalate when needed and coordinate with the Infrastructure team regarding application performance, stability.

Create and maintain SQL database update scripts using git-based secure control, create and deploy ad-hoc reports using MS SQL Server reporting services


You will have experience working with a Relational Database Management System

Basic to intermediate level SQL skills, T-SQL

You will be confident, professional, along with strong ability to learn with high attention to detail

Commitment to continuous technical skills development is key

If you have experience working in a 2nd Line Support role, or similar position involving managing customer’s technical issues with a SaaS solution then this will go in your favour.

Basic to intermediate level SSRS reporting skills is beneficial along with experience with web application monitoring tools (New Relic, App Insights, etc.)


This is a great job opportunity to join a growing organisation who truly value their staff and will investment in your technical development and career goals.

For more information, contact Jonothan Bosworth today.


We are an equal opportunities employer, committed to diversity and inclusion. We are active anti-slavery advocates and prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.