Service Desk Manager | Nr Bradford | circa £45,000
We are looking for a Service Desk Manager looking to develop a career in a high-performing, dynamic team, by delivering the technology that supports critical operations across the UK.
PROFILE:
Experience of delegating to other people, with an ability to make decisions in high pressure situations is vital in this role.
If you can handle major incidents, whilst giving clear and thorough directions to a small team (of 3); enabling them to navigate through difficult issues and challenges, we’d like to hear from you today.
We are looking for a Service Desk Manager who can lead by example and maintain high expectations of external resource from technical team(s) or others, to get the right result.
Holding project teams to account, with an ability to step back and look at the bigger picture (avoiding becoming too entrenched in the detail) is a key to success in this role.
TECHNICAL:
Service Desk Managers with experience working as a supervisor, team leader or manager should apply.
Experience managing and working with SLA’s & KPI’s, providing weekly/monthly reports on performance, with proven experience working within the ITIL framework and strong technical proficiency with network hardware and software is important.
Managers with demonstrable experience working with Windows Server 2008/2012/2016, Microsoft 365 (Windows 10, Office 365 & EM + S), Citrix Technologies (XenApp, XenDesktop, Netscaler), supporting a SIP/VOIP telephony system and technical proficiency in server and storage hardware and software are likely to receive and immediate interview request.
CONCLUSION:
If you have several years’ experience working in technical support, working as a supervisor, team leader or manager, with industry recognised certifications (i.e. ITIL, PRINCE2, Microsoft, Apple, Citrix) and experience with technology migration projects, then this could be the right career move for you.
This is a fantastic job opportunity for someone who is open to new ideas with a positive outlook and good problem-solving skills.
If you are passionate about IT and delivering exceptional customer service, coupled with excellent verbal and written communication skills and proven experience in developing people, we’d like to hear from you today.
QO_10_SDM3_SE
We are an equal opportunities employer, committed to diversity and inclusion. We are active anti-slavery advocates and prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.