Sales Support | Essex | Hybrid | Contract £25 hour
3 days office / 3 days working from home, this is a 4-month contract
Are you highly organised, customer-focused, and confident in dealing with orders, customers, and sales support?
We’re looking for an Order Management Controller to join an established team, taking responsibility for accurate order processing while helping to retain and develop an existing customer base.
This is a great opportunity for someone who enjoys a varied role combining order management, customer service, administration and sales support.
What you'll be doing
As an Order Management Controller, you'll be responsible for ensuring customer orders are processed accurately, efficiently and profitably, while delivering an excellent customer experience.
Your responsibilities will include:
- Accurately entering and processing supplies orders
- Clarifying and confirming customer requirements and pricing
- Handling inbound customer calls and identifying up-selling opportunities
- Making outbound calls to existing customers to support retention and develop relationships
- Taking proactive action based on customer and retention reports
- Maintaining accurate customer records and files
- Preparing basic quotations and proposals
- Registering and handling customer complaints, escalating where appropriate
- Supporting the wider team with administration and sales activity
- Identifying opportunities to maximise the potential of existing accounts
What we're looking for
You'll ideally have experience in a customer service, order management, sales administration or account support environment, together with:
- An excellent telephone manner
- Highly developed customer service skills
- Excellent attention to detail and data accuracy
- The ability to remain calm and professional under pressure
- Strong organisational and administrative skills
- A self-motivated and proactive approach
- The ability to work effectively as part of a team
- A commercial mindset with the confidence to identify sales opportunities
How will you measure success?
You'll play an important role in helping to drive:
- Customer satisfaction
- Customer retention
- Growth and development of the existing customer base
- Account profitability and margins
- Accurate and efficient order processing
- Achievement of relevant targets
- Strong teamwork and collaboration
The opportunity
This is more than simply an order-processing role. You'll have the opportunity to build strong customer relationships, support commercial growth and become a key part of a collaborative team.
If you're organised, commercially aware and genuinely enjoy working with customers, we'd love to hear from you.
Please contact Claire at Jonothan Bosworth Recruitment Specialists for more information.
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We are committed to diversity, inclusion, and equality., As an equal opportunities’ employer, we celebrate diversity and are active advocates against modern slavery. We prohibit any form of discrimination or harassment based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic