Client Services Manager | Account Manager | Cardiff | £30,000 to £40,000
Do you like interacting with new people, and being responsible for great customer & client service? Is Digital Media Marketing something that interests you? Are you looking for a vibrant, forward-thinking place to work, where you are given the autonomy to make decisions? Do you want to learn more and move your career forward? Are you well organised?
Lots of questions – but only one answer!
If this sounds like your kind of gig, then we want to speak to you today.
If you have an account management background, this could be the right role for you.
THE BASICS:
As the Client Services Manager you will be responsible for sending all order confirmation and invoices to new and renewing partners, ensuring projects start in a timely manner – and you will be responsible for daily interaction, reports and updates; taking overall responsibility for keeping all client partner projects on track, to agreed client milestones.
This will be achieved primarily by taking responsibility for refining client partner services processes and identifying opportunities to improve the customer experience as and when appropriate.
If you have an agency, or digital media or multi-customer environment background as well as a professional, proactive and positive attitude with demonstrable knowledge and a track record of commercial delivery you are likely to receive an immediate interview request.
The client services team is the hub of all communications, and will suit someone who is eager, ambitious, reliable, and well-organised with a passion for promoting excellence.
THE PRE-REQUISITES:
You will come from an Account Management background, ideally within a Digital Marketing Agency.
Experience in customer service enquiries management & resolution, and handling inbound sales enquiries.
If you possess excellent knowledge of office software packages, analytical and quality reporting skills, coupled with an ability to identify and present more effective working practices, we’d like to hear from you ASAP.
Resilience, independence, and enthusiasm are all important traits, to be successful in this role; coupled with good organisational and interpersonal skills.
Option to work from home 2 days per week is also available.
THE CONCLUSION:
Client Services Managers who can ensure balance and quality delivery, with a solid command of basic IT skills should apply.
If you are looking to super-charge your career and be able to elevate through the ranks of an ambitious organisation, please send a copy of your CV to Jonothan Bosworth.
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We are an equal opportunities employer, committed to diversity and inclusion. We are active anti-slavery advocates and prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.