Application Support Analyst | Remote | Up to £53,000
As Senior Application Support Analyst you will join a Global company to help deliver transformative digital work for high profile private and public sector clients. Working within the Central Government business unit, you’ll have the opportunity to play an important role, working on highly rewarding projects that help keep the UK’s public safe.
From cutting-edge projects to essential infrastructure, with a competitive benefits package and a certified Great Place to Work – you will be supported in taking your career anywhere you want it to go.
Ideally, you will hold UK Security Clearance | SC Clearance, but if you are eligible, please apply.
THE BASICS:
We are looking for a talented individual with a passion for the latest technological trends and open-source technologies, to join a Service DevOps teams who can help support, build, and enhance various business critical applications.
As Application Support Analyst you will join the Service Team working predominantly in service delivery but also engage with the project delivery teams and project managers.
You will contribute to the team in managing and fulfilling Service Requests, incidents, problems, and changes.
• Provision of second line and third line application support;
• Client communication on a day to day basis;
• Providing solutions to application related Incidents and Problems;
• Working within SLA parameters in the provision of a high quality application support service;
• Impact Assessment in response to requests for enhancement / change;
• Responding to and acting on customer issues/requests and recognition of client priorities;
• Assisting in software deployments – some of which will require working at evenings or weekends;
• Identification and implementation of CSI's/defects.
• Day to day monitoring of aspects of the application.
KEY SKILLS:
You will have experience of working in an application support and development environment and will be proficient in the use of SQL Server / SQL Scripting
Web based Application support experience along with management of IIS and Microsoft Windows based OS Support
The role can be office or home-based, flexible or hybrid. Ideally you will be based around the M4 Corridor.
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Please get in touch with the team at Jonothan Bosworth today.
We are an equal opportunities employer, committed to diversity and inclusion. We are active anti-slavery advocates and prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.