3rd Line Analyst

3rd Line Service Desk Analyst | London | up to £40,000

Jonothan Bosworth Recruitment Specialists are working with a key client based in North West London, as they continue to expand their team.


We are looking for someone who can provide 3rd line desktop support, either onsite or via telephone, to a diverse user base, with the aim of improving the levels of service to the organisation. Dealing with all calls and correspondence in a highly professional manner delivering an efficient and high-quality service to all staff and customers; whilst responsible for supporting all desktop applications, laptops and other mobile devices, PCs, printers and the corporate network.


If you are self motivated, with good communication skills, good customer service skills and good time management, this role should appeal to you.


3rd Line Service Desk Analysts with a strong knowledge of Microsoft-based desktop operating systems, Windows 2012r2 Server and Exchange Server 2013/2016, coupled with strong knowledge of Microsoft Office 2013/2016 Suite and Windows 10 deployment and support are going to be of interest.

Configuring and installing desktop deployment packages using SCCM 2012r2, with in-depth knowledge of Active Directory 2012; configuring and troubleshooting Citrix XenApp/XenDesktop 6.5/7.0 environments and knowledge of databases and application support will result in an immediate interview request.

Additional Skill Set:

  • Knowledge of Storage (SAN) and Network concepts would be advantageous.
  • Knowledge of Cisco switch configuration would also help.
  • Knowledge of Meraki switch configuration will hold you in good stead.
  • Virtualisation experience (VMware, Site recovery manager, VCB Backup) will sought after.

Service Desk Analysts who can confidently log all ICT incidents and requests received through the ICT Service Desk, ensuring that agreed SLA and KPIs are met, also ensuring service desk ticket journal entries are regularly updated will be considered.


If you can provide excellent customer service by understanding the business drivers, taking proactive action and providing clear communication; maintain knowledge of current news, system information, problems, changes and updates relevant to our clients’ user community, including research techniques and resources then this job opportunity should be for you.

Shifts will be between 08:00 and 18:00 Monday through Sunday (usual working week Monday to Friday).

Contact Jonothan Bosworth TODAY for immediate consideration.