2nd Line Support Engineer

2nd Line Support Engineer | Up to £24,000 | Telford

Jonothan Bosworth Recruitment Specialists are currently seeking a 2nd Line Support Engineer for what is a key IT company based in Telford. As 2nd Line Support Engineer you’ll provide support to users for tickets escalated from 1st Line, you will also implement infrastructure and support projects.


The ideal 2nd Line Support Engineer will take ownership of escalated 1st Line customer support tickets, undertake diagnosis of tickets, resolve customer issues within service level guidelines, escalating issues when appropriate to Senior 2nd Line Engineers or Management.

You’ll ensure incident and service requests are resolved within SLA’s, deploy Microsoft, Anti-Virus updates and Patches. Administration of Windows Active Directory users, Group Policy, Monitoring of Domain health and maintenance of DNS records


You’ll have experience working in a team-oriented environment dealing with Network or desktop support.

PC and Laptop hardware repairs skills to include installation and configuration.


You’ll have knowledge of Windows environment Administration – Server 2012/2016, Active Directory, Hyper-V.

Windows Desktop support ideally Windows 7, 8 and 10, including upgrades and deployments.

Office 2013 and Google Docs, Sheets and gMail etc User support

Firewalls – administration & maintenance

Windows-based networking and troubleshooting, including an understanding of IP Communications, DHCP and DNS.

AntiVirus Software such as Sophos, Avast etc

You’ll be flexible to cover 24/7 on call rota


This is a fantastic job opportunity to join a forward thinking and dynamic organisation based in the Midlands. The opportunity for further development and career progression is apparent and you will be supported by a highly skilled and dedicated team of experts.

If you are interested, please send a copy of your CV to Claire at Jonothan Bosworth for more information.